Shipping & Returns

(Update 20th Dec 2022 - Due to ongoing industrial action by Royal Mail and capacity issues with other carriers you may experience a delay in receiving your jewellery.) 

We offer FREE UK standard delivery for all UK orders 
We use Royal Mail 48 for this delivery service (estimated 2-4 working days delivery). For higher value items your package may require a signature on delivery. We also offer Next Day delivery options:

UK Standard Shipping Express Shipping Saturday Next Day 
Cost FREE £8 £12
Shipping Time 2-4 Days est. 1 Day* 1 Day*

* Express Shipping in UK if ordered before 2pm. Excludes Channel Islands 

Republic of Ireland Standard Shipping DHL Express
Cost  €9  £15
Shipping Time 2-5 Days 1-2 Days

Rest of Europe Standard Shipping DHL Express
Cost £10.50  £15
Shipping Time 2-7 Days 1-3 Days

Rest of World Standard Shipping DHL Express
Cost £12  £20
Shipping Time 7-10 Days 2-5 Days

 

Europe Delivery – We now ship to all EU destinations - For all orders under 150 EUR there are no additional duties or taxes to pay and your item will be shipped direct to your shipping address.

PLEASE NOTE: We will always aim to dispatch all orders within 1 working day of receipt, however during busy times you may experience a slight delay in dispatch. Delivery times are an estimate only and commence from dispatch date. We do not dispatch on weekends or National holidays.

Are duties and taxes included in my order price?
Please be aware that some international orders may be liable to import taxes, duties, and custom charges charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charges once the package has been shipped from our UK studio.

Where do you ship from ? 
We have localised shipping from the UK, and Australia.
Please head to your local site to take advantage of the best shipping rates and times for your shipping destination.

Do you require a Signature on delivery?
Some delivery services may require a signature on delivery. With Covid regulations many delivery services are now operating a contactless delivery service.

Do you offer same day delivery?
Unfortunately we are unable to offer a same day delivery service.

How do I cancel or update my order?
Please email hello@screampretty.com and we can handle this for you! Try to email us before 1pm GMT so we can insure that it is changed before we ship your order out. If we have already shipped your order, we cannot make changes to it.

How do I track my order?
Once your order ships, you will receive an email confirmation with the tracking. If you need more information or have any questions about your tracking, email  hello@screampretty.com

If your delivery has been delayed (7 days UK Standard Shipping / 21 Days International Standard Shipping) please contact us and we will assist with tracking the package as much possible.  (amend as appropriate)

We cannot refund or replace lost items until 15 working days after the date of dispatch (25 days for international items) as this is when Royal Mail considers items as being lost. – delete as appropriate

For international items sent by Airmail the package is handled by more than one postal service. We cannot guarantee delivery times as this is the responsibility of the destination postal service. Delays are possible due to customs clearance – this can take up to 2 weeks.

Returns & Refund Policy

Please notify Scream Pretty via email if you wish to return your order. Please include your order number, name and reason for return. All items must be returned in their original packaging, and in their original condition. Upon receiving your order, you have 28 days to notify us regarding cancelling the order and receive a refund or exchange the item, excluding postage fees.

Extended Christmas Returns 2022

All cancellable goods ordered between 14th November and 23rd December 2022 can be returned in their original condition at any time before Monday 16th January 2023. For all cancellable goods purchased on or after 24th December December 2022, our standard 28-day returns policy applies.

Once received, a refund for the full costs of the goods will be provided within a maximum of 7 working days.

Express delivery services can't be refunded unless delivery is delayed.

Wrong product sent/Faulty goods?

If you receive the wrong item or a faulty product, we shall send the correct goods immediately. We'll also include a pre-paid returns envelope for you to send back the incorrect item or refund your returns postage cost up to the cost of our standard delivery charges. For faulty goods we will either replace the item or offer a full refund including your original postage, any express delivery costs.

Our 1 Year Warranty

We are proud of the quality of our jewellery. This means that for 1 year from the date of purchase, we’ll replace your product without question if your jewellery is affected by faulty workmanship. Just contact us and we’ll send you a replacement.

This warranty does not cover lost items, natural tarnishing, or scratches associated with normal wear and tear (for example a bent or dented ring or snapped chain), improper use or storage of your product, and any modification to your product carried out by a third party outside of Scream Pretty.

Note: Items purchased through a third-party vendor (outside of Screampretty.com) will not be covered under this warranty. In this instance please reach out to the company or store that the items were originally purchased from.

Royal Mail Guaranteed Delivery Returns
Occasionally Royal Mail Guaranteed Next Day delivery is not delivered on time. If this happens you have the right to return your product. If you keep it, we'll refund you the additional postage costs. If you decide to return your item we will refund all costs and return postage costs up to our standard delivery charge of £1.95.

 

Returns Address:
Scream Pretty Returns, Unit 28a, Slough Business Park, 94 Farnham Road, Slough, Berkshire, SL1 3FQ. UK

Unfortunately we cannot be held responsible for any postal losses when returning products however we will always endeavour to resolve any issues as quickly and efficiently as possible.