Shipping & Returns

 

We aim to dispatch all orders within 1 working day.

UK Standard Shipping Express Shipping Saturday Next Day 
Cost FREE £7.95 £11.95
Shipping Time 1-3 Days 1 Day* 1 Day*

* Express Shipping in UK if ordered before 2pm. Excludes Channel Islands

Republic of Ireland Standard Shipping DHL Express
Cost £7.50  £15
Shipping Time 2-5 Days 1-2 Days

Rest of Europe Standard Shipping DHL Express
Cost £9.50  £15
Shipping Time 2-7 Days 1-3 Days

Rest of World Standard Shipping DHL Express
Cost £10  £19
Shipping Time 7-10 Days 2-5 Days

 

Europe Delivery – We now ship to all EU destinations - For all orders under 150 EUR there are no additional duties or taxes to pay and your item will be shipped direct to your shipping address.

PLEASE NOTE: We will always aim to dispatch all orders within 1 working day of receipt, however during busy times you may experience a slight delay in dispatch. Delivery times are an estimate only and commence from dispatch date.

Are duties and taxes included in my order price?
Please be aware that some international orders may be liable to import taxes, duties, and custom charges charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charges once the package has been shipped from our UK studio.

Where do you ship from ? 
We have localised shipping from the UK, USA and Australia.
Please head to your local site to take advantage of the best shipping rates and times for your shipping destination.

Scream Pretty UK
Scream Pretty USA
Scream Pretty Australia

Do you require a Signature on delivery?
Some delivery services may require a signature on delivery. With Covid regulations many delivery services are now operating a contactless delivery service.

Do you offer same day delivery?
Unfortunately we are unable to offer a same day delivery service.

How do I cancel or update my order?
Please email hello@screampretty.com and we can handle this for you! Try to email us before 1pm GMT so we can insure that it is changed before we ship your order out. If we have already shipped your order, we cannot make changes to it.

How do I track my order?
Once your order ships, you will receive an email confirmation with the tracking. If you need more information or have any questions about your tracking, email  hello@screampretty.com

If your delivery has been delayed (7 days UK Standard Shipping / 21 Days International Standard Shipping) please contact us and we will assist with tracking the package as much possible.  (amend as appropriate)

We cannot refund or replace lost items until 15 working days after the date of dispatch (25 days for international items) as this is when Royal Mail considers items as being lost. – delete as appropriate

For international items sent by Airmail the package is handled by more than one postal service. We cannot guarantee delivery times as this is the responsibility of the destination postal service. Delays are possible due to customs clearance – this can take up to 2 weeks.

Returns address:
Scream Pretty - Returns,
Unit 28a, Slough Business Park, 94 Farnham Road, Slough, Berkshire, SL1 3FQ. UK

Unfortunately we cannot be held responsible for any postal losses when returning products however we will always endeavour to resolve any issues as quickly and efficiently as possible.