Shipping & Returns

Delivery Options by Location

ALL TAXES, DUTIES & FEES ADDED AT CHECKOUT

FREE EXPRESS SHIPPING TO USA ON ORDERS OVER $100.

See more details below

USA + Canada

ALL TAXES, DUTIES AND FEES ARE CALCULATED & ADDED AT CHECKOUT

LAST SHIPPING FOR PRE-HOLIDAY DELIVERY

The last date that we are able to ship your order to arrive in time for Christmas is below.
Information is provided by carriers.

Weds Dec 17th Dec - FEDEX International

USA

$6.95 for Orders Under €100 - FEDEX Tracked
2-4 Days (est)

FREE for Orders Over €100 - FEDEX Tracked
2-4 Days (est)

Canada

$20 for Orders Under €150 - FEDEX Tracked
2-4 Days (est)

FREE for Orders Over €150 - FEDEX Tracked
2-4 Days (est)

Please Note: Where the delivery address is classed as a remote region by our shipper and additional delivery costs are incurred we will contact you in advance for payment of these remote region delivery costs.
UK

LAST POSTING FOR XMAS

These are the last dates that we are able to ship your order to arrive in time for Christmas, please select the relevant shipping service at checkout.
Information is provided by carriers.

Friday 19th Dec - Royal Mail Tracked 48
Mon 22nd Dec - Royal Mail Tracked 24
Tues 23rd Dec - Royal Mail Special Delivery (Next Day)

Royal Mail Tracked 48
Delivery 1-3 working days
£3.95 per order
Free on orders over £75

Royal Mail Tracked 24 
Next day delivery (Delivery Monday - Saturday)
£5.50 per order

Orders must be placed by 2pm Monday - Friday for Tracked 24 - Excludes Channel Islands
EUROPE

LAST POSTING FOR XMAS

These are the last dates that we are able to ship your order to arrive in time for Christmas, please select the relevant shipping service at checkout.
Information is provided by carriers.

Monday 15th Dec - Royal Mail International Tracked
Friday 19th Dec - Fedex International

Euro Zone

Standard Tracked - €9 for Orders Under €100
3-5 Days (est)

FEDEX Tracked - €13 - FREE for Orders Over €100
2-4 Days (est)

Rest of Europe

Standard Tracked - £10 for Orders Under £100
3-5 Days (est)

FEDEX Tracked - £15 - FREE for Orders Over £100
2-4 Days (est)

PLEASE NOTE: International orders are subject to shipping, import taxes and duties charges that will be collected at checkout. This is the total landed cost, delivered directly to your door. Occasionally local carriers may charge an additional admin fee, which we unfortunately have no control over.
International

£14.95 - Standard Tracked
5-7 Days (est)

£30 - FEDEX Tracked
2-7 Days (est)

PLEASE NOTE: International orders are subject to shipping, import taxes and duties charges that will be collected at checkout. This is the total landed cost, delivered directly to your door. Occasionally local carriers may charge an additional admin fee, which we unfortunately have no control over.

PLEASE NOTE: We will always aim to dispatch all orders within 1 working day of receipt, however during busy times you may experience a slight delay in dispatch. Delivery times are an estimate only and commence from dispatch date. 
We do not dispatch on weekends or National holidays.

Frequently Asked Questions

About Shipping & Order Updates

Are duties & taxes included in my order price?

For all international orders (where applicable), duties, fees, taxes, and shipping will be calculated and paid upfront at checkout. This is the total landed cost, ensuring your order is delivered directly to your door with no additional costs from your local customs. Customers will not need to make any further payments upon delivery.
Where do you ship from? 

We have localised shipping from the UK, and Australia.
Please head to your local site to take advantage of the best shipping rates and times for your shipping destination.
Do you require a Signature on delivery?

Some delivery services may require a signature on delivery. Many delivery services are now operating a contactless delivery service.
Do you offer same day delivery?

Unfortunately we are unable to offer a same day delivery service.
How do I cancel or update my order?

Please email hello@screampretty.com and we can handle this for you! Try to email us before 1pm GMT so we can ensure that it is changed before we ship your order out. If we have already shipped your order, we cannot make changes to it.
How do I track my order?

Once your order ships, you will receive an email confirmation with the tracking. If you need more information or have any questions about your tracking, email  hello@screampretty.com

If your delivery has been delayed (7 days UK Standard Shipping / 21 Days International Standard Shipping) please contact us and we will assist with tracking the package as much possible.  

We cannot refund or replace lost items until 15 working days after the date of dispatch (25 days for international items) as this is when Royal Mail considers items as being lost. – delete as appropriate

For international items sent by Airmail the package is handled by more than one postal service. We cannot guarantee delivery times as this is the responsibility of the destination postal service. Delays are possible due to customs clearance – this can take up to 2 weeks.

Returns Policy

Select one of the options below to find out more

Extended Christmas Returns

We’re offering an extended returns policy for the festive season. Between 1st October 2025 and 15th January 2026, we will accept returns of any unworn item in their original packaging. Items can be exchanged or receive a full refund (excluding any Sample/Outlet Sale items).
Outside of this period our standard returns period of 28 days applies
How do I submit a Return?

We now use self serve returns. Simply submit product return requests directly from your Shopify store account. We'll then approve or decline the request and email shipping instructions. You can log-in using this link

You can also notify Scream Pretty via email hello@screampretty.com  if you wish to return your order. Please include your order number, name and reason for return. All items must be returned in their original packaging, and in their original condition. Upon receiving your order, you have 28 days to notify us regarding cancelling the order and receive a refund or exchange the item, excluding postage fees
Wrong product sent or damaged goods?

In the rare instance you receive the wrong item or a faulty product please contact us at hello@screampretty.com so we can send out replacement items as soon as possible. We'll also include a pre-paid returns envelope for you to send back the incorrect item or refund your returns postage cost up to the cost of our standard delivery charges. For faulty goods we will either replace the item or offer a full refund including your original postage, including any express delivery costs.
Changed Your Mind?

If you change your mind about any product (except engraved items or items purchased in our sample sales) simply return your item(s) in its original packaging in a re-saleable condition. Please note that we do not pay for the return delivery charge. Please note we cannot be held responsible for returned items that may go missing in the post.

Please note you cannot return any item purchased in our sample sales

Once your return is received, a refund for the full cost of the items will be provided within a maximum of 7 working days.

Express delivery services can't be refunded unless delivery is delayed.

You cannot return e-gift cards bought on this site.
What is Our Returns Address

Scream Pretty Returns, C/O Dyke Yaxley, 1468 West 9th Street, Suite 100, Cleveland, OH 44113

We cannot be held responsible for any postal losses when returning products and recommend you use a tracked service.