We’re offering an extended returns policy for the festive season. Between 10th November 2024 and 15th January 2025, we will accept returns of any unworn item in their original packaging. Items can be exchanged or receive a full refund (excluding any Sample/Outlet Sale items).
Outside of this period our standard returns period of 28 days applies

We now use self serve returns. Simply submit product return requests directly from your Shopify store account. We'll then approve or decline the request and email shipping instructions. You can log-in using this link

You can also notify Scream Pretty via email hello@screampretty.com  if you wish to return your order. Please include your order number, name and reason for return. All items must be returned in their original packaging, and in their original condition. Upon receiving your order, you have 28 days to notify us regarding cancelling the order and receive a refund or exchange the item, excluding postage fees

In the rare instance you receive the wrong item or a faulty product please contact us at hello@screampretty.com so we can send out replacement items as soon as possible. We'll also include a pre-paid returns envelope for you to send back the incorrect item or refund your returns postage cost up to the cost of our standard delivery charges. For faulty goods we will either replace the item or offer a full refund including your original postage, including any express delivery costs.

If you change your mind about any product (except engraved items or items purchased in our sample sales) simply return your item(s) in its original packaging in a re-saleable condition. Please note that we do not pay for the return delivery charge. Please note we cannot be held responsible for returned items that may go missing in the post.

Please note you cannot return any item purchased in our sample sales

Once your return is received, a refund for the full cost of the items will be provided within a maximum of 7 working days.

Express delivery services can't be refunded unless delivery is delayed.

You cannot return e-gift cards bought on this site.

Occasionally Royal Mail Guaranteed Next Day delivery is not delivered on time. If this happens you have the right to return your product. If you keep it, we'll refund you the additional postage costs. If you decide to return your item we will refund all costs and return postage costs up to our standard delivery charge of £1.95.

Scream Pretty Returns, Unit 28a Slough Business Park, 94 Farnham Road, Slough, Berkshire, SL1 3FQ. UK

We cannot be held responsible for any postal losses when returning products and recommend you use a tracked service.