Shipping & Returns

How we ship your items

Delivery Options by Location

We offer FREE standard delivery on all UK orders and ship world-wide to many international destinations - select your country for more information

UK

Royal Mail 48 Shipping - FREE
2-4 Days (estimated)

Royal Mail Tracked 48 - £2.95
2-4 Days (estimated)

Royal Mail Next Day - £8.50
(Mon - Sat Only)
1 Day *

*Next Day Shipping available if ordered before 2pm. Excludes Channel Islands

EUROPE
Republic of Ireland

Standard Shipping -  €9
2-5 Days (est)

DHL Express - £15
1-2 Days

Rest of Europe

Standard Shipping - £10.50
2-7 Days

DHL Express - £15
1-3 Days

PLEASE NOTE: For all orders under €150 to within the EU, there are no additional duties or taxes to pay and your item will be shipped direct to your shipping address. Orders above €150 or to countries not in the EU may require additional taxes and duties to be paid on delivery.

INTERNATIONAL

International Tracked - £19.95
5-10 Days

DHL Express - £30
2-5 Days

Please Note: Orders to countries not in the EU may require additional taxes and duties to be paid on delivery.

PLEASE NOTE: We will always aim to dispatch all orders within 1 working day of receipt, however during busy times you may experience a slight delay in dispatch. Delivery times are an estimate only and commence from dispatch date. 
We do not dispatch on weekends or National holidays.

Frequently Asked Questions

About Shipping & Order Updates

Are duties & taxes included in my order price?

Please be aware that some international orders may be liable to import taxes, duties, and custom charges charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charges once the package has been shipped from our UK studio.

Where do you ship from? 

We have localised shipping from the UK, and Australia.
Please head to your local site to take advantage of the best shipping rates and times for your shipping destination.

Do you require a Signature on delivery?

Some delivery services may require a signature on delivery. Many delivery services are now operating a contactless delivery service.

Do you offer same day delivery?

Unfortunately we are unable to offer a same day delivery service.

How do I cancel or update my order?

Please email hello@screampretty.com and we can handle this for you! Try to email us before 1pm GMT so we can ensure that it is changed before we ship your order out. If we have already shipped your order, we cannot make changes to it.

How do I track my order?

Once your order ships, you will receive an email confirmation with the tracking. If you need more information or have any questions about your tracking, email  hello@screampretty.com

If your delivery has been delayed (7 days UK Standard Shipping / 21 Days International Standard Shipping) please contact us and we will assist with tracking the package as much possible.  

We cannot refund or replace lost items until 15 working days after the date of dispatch (25 days for international items) as this is when Royal Mail considers items as being lost. – delete as appropriate

For international items sent by Airmail the package is handled by more than one postal service. We cannot guarantee delivery times as this is the responsibility of the destination postal service. Delays are possible due to customs clearance – this can take up to 2 weeks.

We Offer a 28 Day Return Policy

For a little peace of mind this Christmas, we have extended our usual 28 days returns policy. From 12th November 2023 items bought online will be eligible for return until 31st January 2024.

Select one of the options below to find out more

How do I submit a Return?

We now use self serve returns. Simply submit product return requests directly from your Shopify store account. We'll then approve or decline the request and email shipping instructions. You can log-in using this link

You can also notify Scream Pretty via email hello@screampretty.com  if you wish to return your order. Please include your order number, name and reason for return. All items must be returned in their original packaging, and in their original condition. Upon receiving your order, you have 28 days to notify us regarding cancelling the order and receive a refund or exchange the item, excluding postage fees

Wrong product sent or damaged goods?

In the rare instance you receive the wrong item or a faulty product please contact us so we can send out replacement items as soon as possible. We'll also include a pre-paid returns envelope for you to send back the incorrect item or refund your returns postage cost up to the cost of our standard delivery charges. For faulty goods we will either replace the item or offer a full refund including your original postage, including any express delivery costs.

I have a Change of Mind?

If you change your mind about any product (except engraved items) simply return your item(s) in its original packaging in a re-saleable condition. Please note that we do not pay for the return delivery charge. Please note we cannot be held responsible for returned items that may go missing in the post.

Once your return is received, a refund for the full cost of the items will be provided within a maximum of 7 working days.

Express delivery services can't be refunded unless delivery is delayed.

You cannot return e-gift cards bought on this site.

Royal Mail Guaranteed Delivery Returns

Occasionally Royal Mail Guaranteed Next Day delivery is not delivered on time. If this happens you have the right to return your product. If you keep it, we'll refund you the additional postage costs. If you decide to return your item we will refund all costs and return postage costs up to our standard delivery charge of £1.95.

What is Our Returns Address

Scream Pretty Returns, Unit 28a Slough Business Park, 94 Farnham Road, Slough, Berkshire, SL1 3FQ. UK

We cannot be held responsible for any postal losses when returning products and recommend you use a tracked service.